A Little Flattery Makes People

Connect The Dots Between Individual Roles And The Goals Of The Organization. When People See That Connection, They Get A Lot Of Energy Out Of Work. They Feel The Importance, Dignity, And Meaning In Their Job.

Your Role As A Leader Is Even More Important Than You Might Imagine. You Have The Power To Help People Become Winners.

Beware Of Putting All Your Focus Into Results. While Results Are Important, Your People Should Be Your Number One Area Of Focus.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.

Empowerment Is All About Letting Go So That Others Can Get Going.