A System Can Not Understand

Managing By Results Only Makes Things Worse.

We Must Satisfy Our Customers.

A Manager Of People Knows That In This Stable State It Is Distracting To Tell The Worker About A Mistake.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

The Only Useful Function Of A Statistician Is To Make Predictions, And Thus To Provide A Basis For Action.