All Anyone Asks For Is

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

The Only Useful Function Of A Statistician Is To Make Predictions, And Thus To Provide A Basis For Action.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

Now, We Learn That A System Must Have An Aim. Without An Aim, There Is No System.

Plants Don't Close From Poor Workmanship, But From Poor Management.