Quality Starts In The Boardroom.

Mere Allocation Of Huge Sums Of Money For Quality Will Not Bring Quality.

The Most Important Measures Are Both Unknown And Unknowable.

The Individual Has Been Crushed By Our Style Of Management Today.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Survival Is Optional. No One Has To Change.