Don't Argue For Other People's

Empathy Takes Time, And Efficiency Is For Things, Not People.

A Cardinal Principle Of Total Quality Escapes Too Many Managers: You Cannot Continuously Improve Interdependent Systems And Processes Until You Progressively Perfect Interdependent, Interpersonal Relationships.

The Process Of Building Trust Is An Interesting One, But It Begins With Yourself, With What I Call Self Trust, And With Your Own Credibility, Your Own Trustworthiness. If You Think About It, It's Hard To Establish Trust With Others If You Can't Trust Yourself.

Involve People In The Problem And Work Out The Solution Together.

In Addition To Self-awareness, Imagination And Conscience, It Is The Fourth Human Endowment - Independent Will - That Really Makes Effective Self-management Possible. It Is The Ability To Make Decisions And Choices And To Act In Accordance With Them. It Is The Ability To Act Rather Than To Be Acted Upon, To Proactively Carry Out The Program We Have Developed Through The Other Three Endowments. Empowerment Comes From Learning How To Use This Great Endowment In The Decisions We Make Every Day.