Eliminating What Is Not Wanted

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

The Great Discoveries Are Usually Obvious.

Quality Has To Be Caused, Not Controlled.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.