It Isn't What You Find,

The Cost Of Quality Is The Expense Of Doing Things Wrong.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

People Are Conditioned To Believe That Error Is Inevitable.... However, We Do Not Accept The Same Standard When It Comes To Our Personal Life. If We Did, We Would Resign Ourselves To Being Shortchanged Now And Then When We Cash Our Paychecks. We Would Expect Hospital Nurses To Drop A Certain Percentage Of All Newborn Babies. We Would Expect To Go Home To The Wrong House Periodically. As Individuals We Do Not Tolerate These Things. Thus We Have A Double Standard, One For Ourselves, One For The Company.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.