My Role Is To Coach,

We Knew We Loved Making Cookies And Every Time We Did, We Made People Happy. That Was Our Business Plan.

What Really Fueled Me, And Maybe Infuriated Me, Is That Nobody Believed In Me. Nobody. I Don't Even Think I Believe In Myself. Part Of What I Was Trying To Do Was To Make The Decision To Go Into Business And Find The Guts To See It Through. I Was Told That When I Went In To See The Bankers That I Was Supposed To Be Very Muted, That I Was Supposed To Blend In, That I Was Supposed To Have The Typical Drab Suit On.

The Principle Was Right There - You Couldn't Miss It. The More We Did For Our Customers, The More They Did For Us.

Be Great At What You Do, And Don't Ever Settle For Mediocrity Or Else You Will Always Wonder How Great You Could Have Been.

You Do Not Have To Be Superhuman To Do What You Believe In.