The Heart Of Change Is

In A Change Effort, Culture Comes Last, Not First.

We See, We Feel, We Change.

Effective Leaders Help Others To Understand The Necessity Of Change And To Accept A Common Vision Of The Desired Outcome.

Good Communication Does Not Mean That You Have To Speak In Perfectly Formed Sentences And Paragraphs. It Isn't About Slickness. Simple And Clear Go A Long Way.

Changing Behavior Is Less A Matter Of Giving People Analysis To Influence Their Thoughts Than Helping Them To See A Truth To Influence Their Feelings.