The Paradox Of The Prophet:

Education Gives You Neither Experience Nor Wisdom.

The True Business Of Every Company Is To Make And Keep Customers.

The Enterprise That Does Not Innovate Ages And Declines. And In A Period Of Rapid Change Such As The Present, The Decline Will Be Fast.

Inside An Organization There Are Only Cost Centers. The Only Profit Center Is A Customer Whose Check Has Not Bounced.

The Most Important, And Indeed The Truly Unique, Contribution Of Management In The 20th Century Was The Fifty-fold Increase In The Productivity Of The Manual Worker In Manufacturing. The Most Important Contribution Management Needs To Make In The 21st Century Is Similarly To Increase The Productivity Of Knowledge Work And The Knowledge Worker.