Things Not Worth Doing Are

Real Communication Happens When People Feel Safe.

Congratulations Offer More Potential Than Cash. The Amount Of Available Cash Is Limited, But Managers Have An Unlimited Supply Of Congratulations. It's Important To Pay People Fairly, But Managers Also Should Heap On Congratulations And Feed People's Souls.

Your Business Should Be Defined, Not In Terms Of The Product Or Service You Offer, But In Terms Of What Customer Need Your Product Or Service Fulfills. While Products Come And Go, Basic Needs And Customer Groups Stay Around, I.e., The Need For Communication, The Need For Transportation, Etc. What Market Need Do You Supply?

There's A Difference Between Interest And Commitment. When You're Interested In Doing Something, You Do It Only When It's Convenient. When You're Committed To Something, You Accept No Excuses - Only Results.

The Key To Successful Leadership Today Is Influence, Not Authority.