Uncontrolled Variation Is The Enemy

People Need To Know How Their Job Contributes.

The Most Valuable "currency" Of Any Organization Is The Initiative And Creativity Of Its Members. Every Leader Has The Solemn Moral Responsibility To Develop These To The Maximum In All His People. This Is The Leader's Highest Priority.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

The Most Important Figures For Management Of Any Organization Are Unknown And Unknowable.