We Must Rapidly Wean Ourselves

Whenever I See People Getting A Bad Deal I Want To Step In And Do Something About It. Of Course, This Is Not Pure Altruism - There's A Profit To Be Made Too.

To Achieve Consistently Terrific Customer Service, You Must Hire Wonderful People Who Believe In Your Company's Goals, Habitually Do Better Than The Norm And Who Will Love Their Jobs; Make Sure That Their Ideas And Opinions Are Heard And Respected; Then Give Them The Freedom To Help And Solve Problems For Your Customers. Rather Than Providing Rules Or Scripts, You Should Ask Them To Treat The Customer As They Themselves Would Like To Be Treated - Which Is Surely The Highest Standard.

If You Don't Have Time For The Small Things, You Won't Have Time For The Big Things

If You Want Swashbuckling Action In Your Life, Become An Entrepreneur And Give It A Go.

If You Find Yourself Stuck In The Middle There Is Only One Way To Go, Forward.