We Must Understand Variation.

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

Innovation Comes From People Who Take Joy In Their Work.

Knowledge Needs To Be A Verb.

Eliminate Numerical Quotas, Including Management By Objectives.

Confusing Common Causes With Special Causes Will Only Make Things Worse.