When We Cooperate, Everybody Wins.

Profit In Business Comes From Repeat Customers

We Should Be Guided By Theory, Not By Numbers.

Managers Don't Like Giving Appraisals, And Employees Don't Like Getting Them. Perhaps They're Not Liked Because Both Parties Suspect What The Evidence Has Proved For Decades: Traditional Performance Appraisals Don't Work.

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

Research Shows That The Climate Of An Organization Influences An Individuals Contribution Far More Than The Individual Himself.