When You're Thirsty, It's Too

As You Schedule Individual Tasks, Give Yourself A Cushion. Mark The Due Date A Few Days Ahead Of The Actual Deadline So You Have Time To Deal With Changes Or Last-minute Emergencies.

Pale Ink Is Better Than The Most Retentive Memory. If It's Written Down, You Can Look It Up. Just Be Damn Sure You Write It Down.

America Is Ripe For A Service Revolution.

When An Employee Asks Why The Company Does Things A Certain Way, And You Can Explain The Logical Reason, Then The Employee Knows What She's Doing Is Valid.

Deep Down Inside Of All Of Us Is The Power To Accomplish What We Want To, If We'll Just Stop Looking Elsewhere.