Without Theory We Can Only

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

We Know What We Told Him, But We Don't Know What He Heard.

Knowledge Is Theory. We Should Be Thankful If Action Of Management Is Based On Theory. Knowledge Has Temporal Spread. Information Is Not Knowledge. The World Is Drowning In Information But Is Slow In Acquisition Of Knowledge. There Is No Substitute For Knowledge.

You Can Expect What You Inspect.