You Can't Win An Argument.

If You And I Want To Stir Up A Resentment Tomorrow That May Rankle Across The Decades And Endure Until Death, Just Let Us Indulge In A Little Stinging Criticism - No Matter How Certain We Are That It Is Justified.

Whenever Roosevelt (theodore) Expected A Visitor, He Sat Up Late The Night Before, Reading Up On The Subject In Which He Knew His Guest Was Particularly Interested. For Roosevelt Knew, All The Leaders Royal Road To A Person's Heart Is To Talk About The Things He Or She Treasures Most.

Talk To Someone About Themselves And They'll Listen For Hours.

...the Best Possible Way To Prepare For Tomorrow Is To Concentrate With All Your Intelligence, All Your Enthusiasm, On Doing Today's Work Superbly Today. That Is The Only Possible Way You Can Prepare For The Future.

Make The Other Person Feel Important - And Do It Sincerely.