Knowing Where You Are Going

If We Want People On The Front Lines Of Companies To Be Responsible For Making Good Business Decisions, They Must Have The Same Information That Managers Use To Make Good Business Decisions.

Knowing Where You Are Going Is The First Step To Getting There.

Customer Service Should Not Be A Department, Customer Service Is Everyone's Job.

Trying Is Just A Noisy Way Of Not Doing Something.

Your Business Should Be Defined, Not In Terms Of The Product Or Service You Offer, But In Terms Of What Customer Need Your Product Or Service Fulfills. While Products Come And Go, Basic Needs And Customer Groups Stay Around, I.e., The Need For Communication, The Need For Transportation, Etc. What Market Need Do You Supply?