Improving Quality Requires A Culture

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.