Improving Quality Requires A Culture

Most Things Don't Work Like They Are Supposed To Work.

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.