Improving Quality Requires A Culture

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

In A True Zero-defects Approach, There Are No Unimportant Items.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.

Improving Quality Requires A Culture Change, Not Just A New Diet.

It Isn't What You Find, It's What You Do About What You Find.