Most Things Don't Work Like

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Problems Breed Problems, And The Lack Of A Disciplined Method Of Openly Attacking Them Breeds More Problems.

In A True Zero-defects Approach, There Are No Unimportant Items.

Quality Is Free. It's Not A Gift, But It's Free. The 'unquality' Things Are What Cost Money.

Improving Quality Requires A Culture Change, Not Just A New Diet.